FAQ
Product & Features
Q1: Which operating systems are supported?
A: Our USB Server supports Windows 10/11/Server 2016/2019/2022 as well as major Linux distributions.
Q2: Can all USB devices be shared over the network?
A: Yes. The USB Server supports a wide range of USB devices, including dongles, printers, scanners, cameras, industrial instruments, and more.
Q3: Can one USB device be connected by multiple computers at the same time?
A: No. A USB device can only be used by one computer at a time, but it can be switched between different computers as needed.
Q4: Do clients need to install drivers?
A: Yes. Each connected computer requires installation of the client software and appropriate drivers to recognize the USB devices.
Q5: How can I ensure stable 24/7 connections?
A: The USB Server uses a high-performance, low-power design. Each USB port can be individually powered on/off. Even if the network fluctuates, the system will automatically reconnect to maintain long-term stability.
Q6: Is USB over IP data transmission encrypted?
A: Yes. All data transfers are protected with HTTPS and TLS 1.2 encryption to ensure data security.
Q7: Can I restrict specific users from accessing certain USB devices?
A: Yes. You can authorize specific devices to designated users and verify identity by account/password, IP address, or MAC address.
Q8: Do you provide APIs for system integration?
A: Yes. We provide comprehensive APIs that allow quick integration into third-party systems.
Purchase & Support
Q1: How can I purchase a USB Server?
A: You can purchase online or send your order directly to: sales@usbmanager.net.
Q2: What is the expected delivery time?
A: The estimated delivery time is 10–15 business days.
Q3: Is there a discount for bulk orders?
A: Yes. For bulk purchases, you can request a discount. Please email: sales@usbmanager.net.
Q4: What is your warranty policy?
A: All products come with a one-year warranty.
Q5: How do I contact technical support?
A: For any issues, please contact: support@usbmanager.net.
Q6: Do you provide OEM/ODM services?
A: Yes. OEM/ODM services are available for orders that meet our minimum requirements.
Installation & Deployment
Q1: How do I install the USB Server software?
A: Simply download the latest installation package from our official website, run the installer, and follow the setup wizard.
Q2: Is there a setup guide or video tutorial available?
A: Yes. We provide detailed installation manuals and video tutorials on the Support page to help you quickly get started.
Q3: Can USB Server be deployed in a virtual machine environment (VMware/Hyper-V)?
A: Yes. USB Server fully supports virtualization environments such as VMware, Hyper-V, and other virtual desktop infrastructures (VDI).
Q4: How do I configure remote access to USB devices?
A: Open the required ports (443 and 12823) on your firewall/router and make sure your server has a public IP address. After configuration, remote clients can connect securely.
Q5: Can multiple USB Servers be managed centrally?
A: Yes. Our system supports cluster management and monitoring of multiple USB Servers, making it easier to scale for enterprise environments.
